Claim information capture

Aquarium allows you to capture all information relating to a claim. Our screen designer enables you to define page layouts and the type of information stored in each field or table. Fields have a history recorded against them, so as information changes users are able to view historical records and see who updated them. Sensitive information can be encrypted and is only viewable by authorized personnel, whilst validations ensure that data is captured in a consistent and correct format.

Automated claim processing and team task allocation

Ensures claims are managed in an efficient and timely manner. Users are guided through the process by the system and mundane tasks can be automated. It also supports team working, identifying claims that require a specific “to-do” action and grouping them into a “task bucket”, team members can then action the next claim until all are addressed.

Underpinned by our graphical workflow tool, creating and maintaining complex workflows is simple.

Claim handler diary

With i-Diary staff get a single view of their case-load and important deadlines requiring action. A traffic light system shows those tasks that are coming due, are due today or are late.

Staff can set appointments in their diaries and reminders automatically show up on-screen with a click through to the claim. Diary appointments may also be synched with Microsoft Outlook for additional convenience.

Full case history and audit trail

All events, documents, PDFs, ,SMSs, faxes, emails and customer notes created by Aquarium are stored against the client’s claim history. A full audit trail enables your staff to see who did what, when.

The claim history can also be filtered to facilitate searching for a specific events. Staff are able to select individual documents and package them up for dispatch via e-mail; this event itself being recorded in the history providing further traceability.

Automated output creation

All of your communications  can be automatically created from the information stored against the claim. Creating and maintaining your letter and other templates is simple and does not require any technical expertise.

Communications can be fully automated, increasing business efficiency and client service levels: simply define the rules for sending a particular letter, e-mail or SMS and the system takes care of the rest.

Security and remote access

Aquarium comes with powerful multi-level user access controls. Access profiles can be created and users assigned to them. These access profiles control what pages, fields, functional areas, workflow steps, reports and claim types users can access.

It also plays a key role in Aquarium’s WebPortal product, controlling what information and actions clients are able to view on-line in to cases for which they have been provided access.

Dashboard reporting

Aquarium's i-Reporting provides the data needed to manage your business. Reports like: claim handler case-load; staff productivity; claims backlog; client bordereaux etc. can be automatically emailed to designated recipients. A simple "point & click" interface makes creating or modifying reports easy.

Report access is fully security controlled and custom panels and template can be created to provide useful business dashboards.

Document management & e-Signature

All documents and emails in relation to the claim can be uploaded on to the system for later retrieval. Any documents issued by the business can be bar-coded so that when returned, the scanning system automatically identifies it and assigns it to the correct claim. Finally, e-signature allows documentation to be signed electronically by the customer drastically reducing claim processing times.

Web data capture

Configure your own claim information capture questionnaires. These smart questionnaires adapt depending on the previous answers provided; and based on the information supplied claims are automatically sorted into different categories using your own business rules. Posted on you website or used internally Aquarium's eCatcher product makes initial claim capture simple.